8 Tips to Help You Build a Team Culture and Increase Employee Engagement
May 5, 2019
If you are running a business, no matter what field you are, it is crucial for you to understand that your team is your company’s biggest asset. It is not your product, your address, or your name that would bring your company success.
It is the people who are working for you that can do that. They can also be the reason why your business could fail.
That is why one of the essential things that you do for your company is to build the right work culture.
This will ensure that your team stays happy, inspired, and engaged. But first, you need to establish what kind of culture you want to build.
What Does Team Culture Mean?
“I hated the culture there that’s why I left,” is one reason often mentioned by employees who resign despite having a huge salary or amazing benefits. There are also several issues where companies have such high turnover rates because of their “toxic culture”.
What is this culture that keeps getting mentioned and why does it have such a huge impact on the desire of an employee to leave or stay with a company?
Culture is the attitudes, values, behaviors, and beliefs that are shared by the people in a company, a department, or a team.
It is essentially how the people there work together in order to reach their shared goal, usually, this is to finish a project, win campaigns, or hit sales quotas. It also has to do with how the people in the company treat each other.
Culture is not something that you normally see in a company manual. It is unwritten and unspoken.
Sometimes a team can show their unique culture, something that is a little different from that of the company’s. However, in most cases, the team culture is influenced by the entire company’s culture.
Is Fostering A Good Team or Company Culture Necessary?
Good company culture is seen when everyone collaborates, shares their knowledge, effectively communicates, and supports each other. When people feel that they have a place in the team, they normally perform better.
When they feel that there is somebody that supports them, they tend to take greater risks and show growth. This is not only good for each employee but ultimately good for the company.
In an organization where the culture is strong, people take initiatives and they trust each other to do the right thing. If the culture is weak, most of the time, the employee would wait to ask each other if they can do something.
It is what is called a “permission seeking” environment. Projects get delayed because of this type of culture. That is why it is important to cultivate this “team culture”. It leads to autonomy. People who do not need to be managed to work faster and more confidently than those who require directions.
Here are 8 things that are practiced by workforces that have been able to build a strong team culture. You can try to apply these in your own situation and see how effective they are in inspiring and engaging your employees.
Set Your Visions and Assign Clear Goals
It would be hard to motivate a team to do something if they have no clear idea of what exactly they are working towards. You cannot just tell them to “do their best” when they do not know how you qualify “best”.
That is why you need to be clear about the team’s direction, vision, and goals. Establish what your “ultimate goal” is for the company. Lay down the values that you want everybody to have in order to achieve that goal.
When orienting a new hire, have your HR personnel highlight what his or her work is going to bring the company. Let the employee know where their contributions lead.
By focusing on the importance of one’s role in achieving the company’s ultimate goal, an employee is made aware of his or her importance. The employee is also made aware that his or her failures and short-comings will affect others. This fosters a culture of accountability.
Start the Change with The Leaders
The kind of culture that your company develops is the kind of culture that your leadership exhibits. If the leaders follow the company rules consistently, the team will do so as well.
The kind of culture that your company develops is the kind of culture that your leadership exhibits.
If they consistently act inappropriately, you can expect your team to start acting inappropriately as well. If leaders and managers let blunders slide without discipline, that will become the norm in the company.
Your company’s leaders should have a clear view of what your culture should be. This way, they can be the models that everybody else will follow. If you have your vision and goals in place, you will have a better idea of what type of culture to cultivate.
For example, if your business has to deal with strict deadlines, your leaders should know that tardiness is not something that should be taken lightly. They, in turn, cannot be allowed to come in late without sanctions because the employees will see this and start ignoring the rules as well.
Hire People That Have the Same Values as Your Company
Even at the very beginning, you want to make sure that you get people that fit right in. This is one reason why you interview an applicant, right? Besides discerning whether that person can do the job, you also want to see if that applicant is a great fit culture-wise.
Job skills are things that you can teach. Attitude, on the other hand, can be pretty difficult to change.
Additionally, when an applicant shows that his or her culture aligns with your company’s, you can be assured that that person will bring that attitude anywhere, even outside the office.
You have heard of employees who act one way at the office and then change completely when outside. Is this somebody that you want to represent your company?
Build Effective and Positive Communication Channels Between Managers and Staff
Effective communication is very important in any relationship. It is known that part of good goal-setting is being able to communicate those goals effectively to your team. Managers should be able to keep their teams updated with what needs to be done.
However, communication must be two-way. The team should also be able to tell the managers what they think about the work. Allowing the employees to be able to express their suggestions and feedback will help the leaders adjust their strategy in order to do the job better.
It is important for the leaders of the company to make themselves available to their employees as often as possible. Additionally, they need to show their staff that they can come in and not be punished for making suggestions and providing criticism for existing policies.
Being able to communicate in a positive manner will validate the importance of each and every employee’s opinion. They will feel that their input is not just necessary but is valued and taken into consideration.
Put in Place A Good System for Recognizing Accomplishments
Engagement is often achieved when your employees feel that what they do is being valued. When a company provides recognition for the hard work that employees put it, then it is making a statement that the contributions of the people working there are appreciated.
This has been proven many times. Employees value recognition rather than getting a higher salary. And the recognition doesn’t have to be grand.
Employees value recognition rather than getting a higher salary.
A small note from a supervisor or a 10-minute program to acknowledge a contribution by the people in a department can go a long way in fostering team culture and employee engagement.
Experts claim that focusing on recognizing milestones rather than profit foster a more positive culture in organizations.
Rather than look at how much your team brought in, managers are encouraged to acknowledge the small contributions that each employee made and highlight how this solved a problem for the team.
Regularly Hold Activities That Allow the Employees to Build Positive Relationships
Most workforces that are highly engaged allow their employees to connect with their coworkers and build positive professional relationships. Successful companies know the value of hosting regular events and gatherings that foster camaraderie and team building.
When coworkers are able to build relationships, they view each other as friends, people to help and ask support from. This creates an atmosphere of cooperation. It also makes coming to work more exciting for employees.
It has been proven that people who are able to make strong friendly ties with their coworkers report sick less often and are more engaged.
Allow Your Employees to Take Part in Activities That Foster Personal Development
Letting your employees know that the company cares for them, their wellbeing, and their future is a vital part of building a team that is highly engaged. How do you do this? Invest in your employees’ future by providing them opportunities for training.
When the employees see that you want them to improve, they will be motivated to engage more. Additionally, any skill that they acquire will bring improvement to the team in some form.
Have the managers take part in mentoring programs that would teach employees transferable skills. This way, they can bring these new learnings wherever they go.
Allow the employees to be part in decision-making activities, especially if the decision will have a direct impact on them. This way, they will feel more in control of what is happening to them in the company. By giving them this responsibility, they see their value and become more engaged.
Show Your Employees That You Trust Them
Micromanaging each and every task assigned to your employees will show them that you do not trust them or their capabilities to do their job.
Again, this leads to having your employees ask for permission every time they need to do something.
Once you have communicated the goal to your team, step back and allow them to do it. People who see that their superiors trust them to do the right thing feels more inspired to do a good job.
They become motivated to prove to their leaders that they can do what has been assigned to them.
Remember that highly-motivated and engaged employees care about the company and want the team to achieve its ultimate goal. They are inspired to do their best because they know that their actions solve problems for everybody.
They take responsibility for their actions and take initiatives. These are the type of people that you want in your company. In order to attract and keep these people, you need to build the right culture.
Partner at Longitude°
Jeremy is a Partner at Longitude°. He’s also the author of “Future Hospitality”, a book focused on how branding can create more impactful guest experiences. Additionally, he’s an honored member of the Boutique & Lifestyle Leaders Association (BLLA) Education Committee and has spoken at industry events and associations including AAHOA, Global Hospitality Summit, Hospitality Talks, and more.